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Making Your Experience Second to None

Whether you are a patient or a guest at St. John's, our goal is to make your experience the best it can possibly be. Over the past year, we have started new initiatives designed to enhance everyone's experience at our hospital. As the initiatives evolve, we will be adding more information here.

Our initiatives include:

• Improving communication with our patients
  
  This includes proactively asking if patients have specific questions and concerns so they receive the answers they need in a way they understand.
  
  
• Making sure patients and their caregivers understand discharge orders and medications before leaving the hospital

• Making our hospital quieter
  
  In July 2008, St. John's Hospital instituted a new overhead paging policy to reduce pages and provide a quieter healing environment for
  our patients.
  
  Messages that would have previously been a hospital overhead page, will now be communicated to our staff and doctors via pagers, wireless phones and other types of technology.
  
  The only exceptions to our new overhead paging initiative include emergency pages, special pages by administrative staff and Brahms' lullaby used to signal a new birth in our Maternity Care Center.

For comments on the initiatives from St. John's CEO, see our winter 2008 community newsletter.

Tell us how we're doing

We recently added a new feature called "Tell us how we're doing." Using an online form, patients, guests and others have already taken the opportunity to send in compliments to our staff, questions and new ideas to further improve our services. Each message is reviewed by a St. John's executive.

Go to the form to tell us about your St. John's Hospital experience.

To learn more

For more information on patient satisfaction and H-CAHPS (a report that will summarize information from patient satisfaction surveys), go to the HealthEast web site.